Frequently Asked Questions

Everything you need to know about your Pair experience.

How do I determine my correct size?

We provide a comprehensive sizing guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.

What is your return and exchange policy?

We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition with all tags attached. Returns are processed within 5-7 business days of receipt.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are your materials sustainably sourced?

Yes, Pair is committed to ethical fashion. We partner with certified manufacturers who prioritize organic cotton, recycled polyester, and fair labor practices throughout the supply chain.

Can I track my shipment in real-time?

Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.